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Internet & Telephone
Connectivity Services

For small business owners, there are a number of important decisions to make when you’re starting up. One of those important decisions is choosing a suitable connectivity service to keep your office connected.

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Internet Connectivity Services

In this regard, there are a few important considerations you should take into account including:

  • What are your current bandwidth requirements in the office?
  • How scalable is the service to support your future growth?
  • What type of technology is delivering the internet connection to your office?

To help you evaluate your own business’s internet connection, here are three things you should consider when selecting a plan and provider:

Bandwidth requirements

Bandwidth is the amount of information that an internet connection can send and receive. It is typically measured in megabits per second (Mbps). To evaluate how much bandwidth your business needs, evaluate “upload” vs. “download” activities:

  • Bandwidth is measured in two directions: up and down.  Tasks such as email, e-commerce, web browsing and downloading will consume the most download bandwidth.
  • Other tasks, including processing credit card transactions, VOIP, uploading content to store on the web and video calling will consume the most upload bandwidth on a regular basis.

Once you’ve got an idea of what you will use the Internet for on a daily basis, consider the number of people who will be using the internet simultaneously to determine what bandwidth will work for you. For example, if you have 5 people is an office that mostly e-mail and browse the web, you can be confident that 4-5 Mbps for your office will provide each person with the speed they need. However, if those 5 people need to frequently view videos, download and share large files, and video conference, you’ll require more bandwidth to support this.

Scalability
As your business grows or you begin using applications that rely more heavily on the Internet, you will want to have the ability to easily upgrade your internet service without interruption to your daily operation.
Core Network Technology
Consistent download and upload speed is based on type of technology that is delivered your building, for example fibre optic or coaxial cable. This aspect may seem technical but understanding how your internet connection works allows you to ensure speed and reliability for your business.

ITG utilizes a combination of fibre optic and coaxial cable to bring the internet to small businesses. Unlike combinations of fibre optic cable and phone line, this means that your office will consistently receive faster download and upload speeds.

To learn more about business internet and the options available for your business why not call us on 01983 533033.

SIP Trunking

An increasing number of businesses contacting ITG are choosing to employ SIP Trunking, a business quality VoIP (Voice over IP) service.

SIP Trunks allow huge savings compared with ISDN30e/ISDN2e or analogue lines and offer significantly enhanced business features – especially around resilience and back up services.

Key Features include:

Bandwidth is the amount of information that an internet connection can send and receive. It is typically measured in megabits per second (Mbps). To evaluate how much bandwidth your business needs, evaluate “upload” vs. “download” activities:

  • Low cost business phone services.
  • Unlimited DDI numbers.
  • Port existing numbers – and deliver to anywhere in the UK.
  • Not restricted to your geographic location, i.e. have an Isle of Wight number in London.
  • The ability to forward calls to other numbers in the event of a line failure – i.e. DDI numbers can be forwarded to individual mobiles.
  • SIP Trunks can connect to multiple sites.

 

What is SIP?

SIP is the protocol that controls the call, setting up the call and closing it down. The actual voice media uses another protocol RTP (Real Time Protocol), sent as normal IP data packets, so a conversation is broken down into thousands or tens of thousands of tiny IP data packets, each one carrying a fraction of a seconds worth of conversation.

Can I guarantee call quality?

The key to call quality is that every single IP data packet, with it’s millisecond’s worth of conversation, arrives in the correct order and without any delay, so every packet arrives after the previous one, in a constant stream. To ensure this happens 100% of the time you need an Internet connection that has guarantees covering both up time/availability and quality, in terms of packet loss (packets never arrive), jitter (varying time delay between packets) and delay (how long each packet takes to be delivered).

To learn more about SIP Trunking and the options available for your business why not call us on 01983 533033.

We can also help with…

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